Security expert Carl Maccario (Founder, Center of Nonverbal Communication) talks about the expression of messages through facial expressions, gestures and body language as an important tool for analyzing politicians, terrorists, and even job seekers. For White House Chronicle on PBS.
AURIEMMA DEMANDS EXCELLENCE — “Me, we, my coaching staff, we put a huge premium on body language,” Auriemma said. “And if your body language is bad, you will never get in the game. Ever. I don’t care how good you are. If somebody says, well, you just benched (Breanna Stewart) for 35 minutes in the Memphis game a couple of years ago. Yeah, I did. That was to motivate her for the South Carolina game the following Monday? No, it wasn’t. Stewy was acting like a 12-year-old. So I put her on the bench and said sit there.”
Carl was honored to attend the Human Resources Conference 2015 put on by Massachusetts Bankers Association and the Human Resources Committee. This informative conference was attended by Human Resources and benefits personnel, branch administration and a number of other professionals.
By Carl Maccario
Being aware of ones on behavior is invaluable so that we don’t send the wrong message with our body language. What nonverbal messages are you sending to others that you don’t necessarily want to? For example, are you showing nonverbal indicators of disgust, when we had no intention of sending that type of message? Being able “to read “peoples nonverbal behavior often helps you better understand their motivations, and intentions. It can help you gain insight about an individual’s personality or credibility and many times give you a glimpse of their emotional or mental state. This skill set is extremely valuable in customer service, sales, in the world of human resources (hiring, employee assistance) leadership development, professional life, social life, and personal life.
Many business schools (Harvard et al) are now exploring or will begin to offer, classes in Nonverbal Communication. Over the last 3 years there has been an ever increasing demand for training in deciphering and decoding nonverbal behavior in the business world. Many companies have started to train their managers and employees in reading nonverbal behavior, to better understand and interact with their employees, customers and even vendors.
My personal experience over the last 15 years in this field, whether it be in security work, business, human resources or personal lives, has shown me that the more aware people are of the world of nonverbal communication, the more successful they are at getting to an issue at hand, deal with the issue and move on with their daily lives.