Tag Archive for: engagement

Security Conversations : Recent study published by the APA


Well folks, yet another research project that reinforces the value of talking to people as part of effective security. According to new research published by the American Psychological Association (APA), conversation based screening caught mock airline passengers with deceptive cover stories more than 20 times as often as agents who used the traditional method of examining body language for suspicious signs. I have long said that the formula for an effective behavior detection program, is behavior observation AND engagement; the engagement piece being the focal point. Having said that, asking the right questions and the unanticipated questions is where the value and skill set really plays a role. Engaging complete strangers is not a skill or ability that everyone possesses. Therefore, selecting and training the right people for this process is paramount. As we see the threats of terrorism increasing around the world, I believe teaching security officials this skill will enhance our ability to better detect possible threats.